LEGAL
Terms & Conditions
Effective date: July 1, 2026 · Last updated: July 1, 2026
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Welcome to SOFLO Patient Transportation LLC (“SOFLO Patient Transportation,” “we,” “our,” or “us”). These Terms & Conditions explain the terms that apply when you use our website, request transportation services, communicate with us, or opt in to receive SMS/text messages from us.
SOFLO Patient Transportation provides non-emergency medical transportation services, including wheelchair transportation, stretcher transportation, ambulatory transportation, bariatric transportation, hospital discharges, recurring appointments, dialysis trips, and other transportation-related services.
By using our website, requesting a ride, submitting a form, calling us, emailing us, or communicating with us by SMS/text message, you agree to these Terms & Conditions.
1. Our Services
Welcome to SOFLO Patient Transportation LLC (“SOFLO Patient Transportation,” “we,” “our,” or “us”). These Terms & Conditions explain the terms that apply when you use our website, request transportation services, communicate with us, or opt in to receive SMS/text messages from us.
SOFLO Patient Transportation provides non-emergency medical transportation services, including wheelchair transportation, stretcher transportation, ambulatory transportation, bariatric transportation, hospital discharges, recurring appointments, dialysis trips, and other transportation-related services.
By using our website, requesting a ride, submitting a form, calling us, emailing us, or communicating with us by SMS/text message, you agree to these Terms & Conditions.
2. Ride Requests and Scheduling
Ride requests may be submitted by phone, online form, email, SMS/text message, or through other approved communication methods.
Submitting a ride request does not guarantee availability until the ride is confirmed by SOFLO Patient Transportation. We may contact you to confirm pickup time, pickup location, destination, mobility needs, service type, companion information, and other trip details.
Customers are responsible for providing accurate information when booking transportation.
SOFLO Patient Transportation provides non-emergency medical transportation services, including wheelchair transportation, stretcher transportation, ambulatory transportation, bariatric transportation, hospital discharges, recurring appointments, dialysis trips, and other transportation-related services.
By using our website, requesting a ride, submitting a form, calling us, emailing us, or communicating with us by SMS/text message, you agree to these Terms & Conditions.
3. Cancellations, Delays, and Changes
Customers should contact us as soon as possible if a ride needs to be changed or canceled.
SOFLO Patient Transportation makes reasonable efforts to arrive on time. However, delays may occur due to traffic, weather, road conditions, facility delays, patient readiness, vehicle availability, or other circumstances outside of our control.
4. Payment and Billing
Customers or responsible parties are responsible for payment of transportation services unless payment is arranged through an approved facility, broker, payer, or other authorized party.
Pricing, billing, payment terms, cancellation fees, wait time fees, or additional charges may vary depending on the type of service, mileage, location, trip details, and agreement with the customer or payer.
5. SMS Terms of Service
By opting in to receive SMS/text messages from SOFLO Patient Transportation LLC through a web form, phone call, email, paper form, verbal consent, or other communication method, you agree to receive SMS messages from SOFLO Patient Transportation LLC.
- SMS messages may include, but are not limited to:
- Ride confirmations
- Appointment reminders
- Pickup reminders
- Driver updates
- ETA notifications
- Trip status updates
- Customer service messages
- Billing or account-related notifications
- Important service updates related to your transportation request
Message frequency may vary depending on your ride requests, appointment schedule, and service needs.
Message and data rates may apply depending on your mobile carrier and phone plan.
To opt out of SMS messages at any time, reply STOP to any message. After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed.
For assistance, reply HELP, call us at 877-783-0047, email us at info@soflotransp.com, or visit our website at https://soflotransp.com/.
Your SMS consent is not shared with third parties or affiliates for marketing purposes.
For more information about how we collect, use, and protect your information, please review our Privacy Policy at:
https://soflotransp.com/privacy-policy/
These Terms & Conditions are available at:
6. Consent to Communications
By providing your phone number, email address, or other contact information, you authorize SOFLO Patient Transportation to contact you regarding ride requests, scheduling, confirmations, driver updates, billing, customer service, and other transportation-related matters.
You may opt out of SMS/text messages at any time by replying STOP.
7. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, share, and protect personal information.
Privacy Policy:
8. Website Use
You agree to use our website only for lawful purposes. You may not use our website to submit false information, interfere with website functionality, attempt unauthorized access, or misuse our services.
9. Limitation of Liability
SOFLO Patient Transportation makes reasonable efforts to provide safe, reliable, and timely transportation. However, we are not responsible for delays, missed appointments, losses, damages, or other issues caused by circumstances outside of our reasonable control, including traffic, weather, road conditions, facility delays, incorrect information provided by the customer, or third-party actions.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after updates means you accept the revised Terms & Conditions.