LEGAL
Privacy Policy
Effective date: July 1, 2026 · Last updated: July 22, 2026
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SOFLO Patient Transportation LLC (“SOFLO Patient Transportation,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request transportation services, call us, submit a ride request, or communicate with us by phone, email, text message, or online form.
SOFLO Patient Transportation provides non-emergency medical transportation services, including wheelchair transportation, stretcher transportation, ambulatory transportation, bariatric transportation, hospital discharges, and recurring appointment transportation.
1. Information We Collect
We may collect the following personal information:
We do not intentionally collect information that is not needed to provide transportation, scheduling, billing, customer service, or business communication.
2. How We Use Personal Information
We use personal information to:
3. SMS/Text Messaging Privacy
When you provide your phone number and consent to receive SMS/text messages from SOFLO Patient Transportation, we may send messages related to ride scheduling, appointment confirmations, driver updates, pickup information, customer service, or other transportation-related communications.
No mobile information or text messaging opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or trade SMS opt-in information.
Message frequency may vary depending on your ride requests and service needs. Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS messages at any time by replying STOP. For help, you may reply HELP or contact us directly at 877-783-0047 or info@soflotransp.com.
4. Who We Share Personal Information With
We may share personal information only when necessary to provide our services or operate our business. This may include sharing information with:
We do not sell personal information. We do not share SMS consent or SMS opt-in information with third parties or affiliates for marketing purposes.
5. Health-Related and Transportation Information
Because we provide non-emergency medical transportation, some information you provide may relate to your mobility needs, transportation assistance, appointment type, or medical-related travel. We use this information only as needed to safely coordinate and provide transportation services.
We take reasonable steps to keep this information private and handle it in a HIPAA-conscious manner when applicable. However, our website forms should not be used to send highly sensitive medical records or emergency medical information.
If you have a medical emergency, call 911 immediately.
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to help the website function, understand visitor activity, improve performance, and enhance the customer experience.
You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.
You may opt out of SMS/text messages at any time by replying STOP.
7. How We Protect Personal Information
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no website, email, SMS system, or electronic transmission is completely secure. For that reason, we cannot guarantee absolute security of information transmitted electronically.
8. Data Retention
We keep personal information only as long as necessary for transportation services, customer service, billing, business records, legal obligations, insurance, compliance, and operational needs.
9. Your Privacy Choices
You may contact us to request that we review, update, correct, or delete certain personal information, subject to legal, billing, insurance, operational, or compliance requirements.
You may opt out of SMS messages at any time by replying STOP
10. Children’s Privacy
Our services are intended for patients, caregivers, families, healthcare facilities, brokers, and adult users. We do not knowingly collect personal information from children without appropriate parent, guardian, caregiver, or authorized representative involvement.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.